DIZZY RHINO TERMS AND CONDITIONS

Returns & Refunds policy

We want you to be pleased with your purchases. We display as much relevant information on the products as possible to minimise the need for you to return anything – here are the terms and process if you need to return anything.

Have you changed your mind.

You have 14 days from the date you received the delivery to contact us by phone or email and then return the items if you have changed your mind.

Changed your mind means that the goods have to be able to be resold – the merchandise must be in full resalable condition (all tags, cardboard header, plastic bags on the gloves and tamper evidence seals intact) when received back.

We cannot accept returned goods that have been used / damaged or where the tamper evidence seal is broken or removed. Please do not return items in this condition as if the returned items are not in resalable condition when inspected no refund will be possible.

The refund will only be for the value of the goods, not for the original outgoing postage. You will receive confirmation of the refund amount by email.

When cancelling an order the cost of return postage is the full responsibility of the customer.

Cancelling an order before it is posted – please contact us ASAP, a refund will be possible, less any packaging & postage charges that have already been incurred.

Refunds will be via the same method you used to pay with.

You will receive confirmation by email.

When cancelling an order the cost of return postage is the full responsibility of the customer.

Fault with product

You have 30 days (from and including the date you purchase) to reject an item for a full refund or replacement if there is a clear issue with any of the following;

Satisfactory quality / Fit for purpose /As described

Please be assured that every item is checked when it is packed to try to eliminate this happening at all.

Please contact us directly in the first instance and allow time to respond in stated working hours. It would be appreciated if direct contact is made, the issue you have is important to us and we would appreciate having a chance to respond and resolve the matter to your satisfaction.

Return instructions

1. Returns instructions –
   1. Notify Dizzy Rhino via phone /email ASAP that you have detected an issue and specify what it is.
   2. Fault with the product – please state if you would like to receive a replacement /other goods to the same value or if you want a refund, enclose this information with the returned items. If the fault is upheld then we will refund your initial outbound postage (if applicable) and will do the same with the return postage if you can produce a receipt for the amount. This can be emailed.
   3. Ensure items are well wrapped and protected for the return journey (reuse original packaging where possible).
   4. We recommend you use a method of postage that enables the goods to be tracked and insured when returning anything to us. Royal Mail second class signed for is recommended and is the benchmark used. Proof of postage is not able to clarify if the item has been received and will not be sufficient evidence for a refund if the package does not arrive.
   5. On receiving the returned goods from a cancelled order, if the products are in full resalable condition then a refund will be issued less initial outbound postage costs. If we paid the postage then this amount will be deducted. If the goods are not in full resalable condition then they will be disposed of and an email confirming this will be sent. A refund will not be due.
   6. On receiving the returned goods and it being agreed that there is a product fault then we will post back the next day (second class at their cost) a replacement /other goods to the same value as per our agreement.
   7. Refunds will be processed within 5 working days, and email confirmation sent. Refunds will be via the same method you used to pay with.